At fossilsplus.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below for details on eligibility, timelines, and procedures.
Eligibility for Returns
- Timeframe: Returns must be initiated within 15 days of the delivery date.
- Condition: Items must be returned in their original condition, including all packaging, certificates of authenticity, and accessories.
- Non-Returnable Items: Certain items, such as customized or personalized products, are not eligible for returns unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide a replacement or full refund after verifying the issue. To expedite the process, include the following in your email:
- Photos of the damaged item
- Your order number
- A brief description of the issue
Return Process
- Contact Us: Reach out to our customer service team at fossilsplus@me.com to initiate a return. Please provide your order number and reason for the return.
- Receive Authorization: Once your return request is approved, we will provide you with a return authorization number (RAN) and detailed instructions.
- Ship the Item: Package the item securely and include the RAN inside the package. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
- Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Return Shipping
- Customers are responsible for the cost of return shipping, except in cases of damage, defect, or error on our part.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Contact Us
If you have any questions about our return policy, please don’t hesitate to reach out to us at:
- Email: fossilsplus@me.com
- Phone: (941) 539-5883
We appreciate your understanding and look forward to serving you again!